Remote Customer Service Representative (Must Live Within Southern CA)

About the role

Are you a strong communicator who enjoys solving problems and helping customers feel confident with their products? We’re looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information. This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn.

Responsibilities

• Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information.
• Provide clear, professional, and helpful guidance to customers while following company procedures.
• Evaluate product concerns and determine whether an item may need repair, replacement, or additional support.
• Aid consumers with product features, models, installation techniques, and basic troubleshooting.
• Accurately document customer interactions and product details while speaking with consumers.
• Direct customers to the appropriate resource or next step when additional support is needed.
• Handle challenging customer situations with patience, tact, and a strong service mindset.

Requirements

• Strong customer service skills and a positive, professional communication style.
• Ability to troubleshoot, problem-solve, and stay calm in difficult customer situations.
• Basic computer skills for data entry and information retrieval.
• Technical mindset with a willingness to learn.
• Self-motivated personality and ability to learn through hands-on experience.
• Basic mechanical aptitude.
• Able to type 35+ WPM.
• High school diploma or equivalent.
• Bilingual Spanish or French skills are a plus.
• Previous call center, customer support, hardware, or home improvement experience is preferred but not required.

Qualifications

• The ideal candidate is someone who enjoys helping people, can explain information clearly, and is comfortable learning technical product details.
• You do not need to be an expert on day one — we’re looking for someone who is dependable, curious, coachable, and motivated to build knowledge over time.

Skills

• Customer Service
• Call Center Support
• Technical Support
• Troubleshooting
• Product Support
• Communication
• Problem Solving
• Mechanical Aptitude
• Data Entry

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Lake Forest, CA.

About TEKsystems

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.