Remote Customer Service Representative I- RMTA

Resonance CX Partners identifies and validates customer-focused opportunities for experienced professionals. This role is with Conduent, a provider of mission-critical services for Fortune 100 companies and government entities.

About the role

As a remote Customer Service Representative, you will serve as the first point of contact for customers, providing product information, resolving inquiries, and delivering empathetic support. The position requires full-time employment with onsite training for one week followed by 100% remote work.

Responsibilities

• Respond to tolling and administration-related customer inquiries using training and available resources (people, customer records, knowledge management systems).
• Identify customer needs and provide complete, accurate information.
• Process transactions via mainframe or web-based applications.
• Submit research requests concisely and accurately.
• Maintain thorough knowledge of company and client programs, policies, and technology.
• Communicate warmly and empathetically while adhering to confidentiality requirements.
• Support other positions/operations during high workloads or absences.

Requirements

• Must reside in Florida.
• Must be at least 18 years of age or older.
• High School Diploma or equivalent required.
• Must pass a background check and drug test.
• Must be available to work Monday–Friday, 10 AM–7 PM.
• Commit to 100% attendance for 3–5 weeks of paid training.

Skills

• Ability to convey complex information clearly and concisely.
• Strong work ethic and effective written/verbal communication.
• Problem-solving skills and customer service experience.
• Proficiency in navigating multiple applications and researching solutions.
• Enthusiasm for helping customers and guiding them to solutions.
• Comfort with innovative technology and structured environments.
• Calm conflict resolution for frustrated customers.
• Ability to handle high-volume calls during scheduled shifts.

Benefits

• Full-time employment with benefits starting day one, including paid holidays.
• Health insurance coverage, voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid time off (PTO) or vacation/sick time.

Pay

Hourly rate ranges from $18.00 to $20.00 per hour, depending on experience. Actual salaries may vary based on location, experience, and performance. Bonus or incentive eligibility may apply based on business need.

Schedule

• Full-time, Monday–Friday, 10 AM–7 PM.
• Paid training: 1 week onsite followed by remote work.