REMOTE Customer Service Representative
About the role
REMOTE!! NEED one candidate for each shift. Shifts are 9:30am-6:00pm EST, 10:00am- 6:30pm EST, and 11:00am- 7:30pm EST.
Responsibilities
- Provide call center callers with timely, accurate, and customer-focused claim information.
- Solicit information needed to perfect the claim.
- Consistently deliver a superior level of customer service.
- Document the claim system with a high level of accuracy and detail.
- Work with the STD, SDI, AM, LTD, Life and AD&D products.
- Perform well in a call center team environment.
Skills
- Customer service
- Call Center
- Healthcare
- Member service
- Insurance
- Customer support
- Claims
Top Skills
- Customer service
- Call Center
- Healthcare
- Member service
- Insurance
Additional Skills & Qualifications
- High speed home internet
- Quiet home work setup
- 12+ months of customer service experience
- Superior verbal and proficient writing skills
- Basic to moderate skills with Microsoft Office and other software applications
- Ability to multi-task and prioritize
- High level of attention to detail
- Work under pressure
- Experience in a call center environment utilizing telephony-related production tools
Requirements
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
- Benefits are subject to change and may be subject to specific elections, plan, or program terms.
- If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.