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Remote Customer Service Representative

Resonance CX Partners · United States · 2 days ago
RemoteRemoteCustomer Service$14.5–$15/hrFull-time

Job Description

This is a remote position for South Carolina residents only! Bilingual candidates and recent college grads are strongly encouraged to apply.

Requirements

  • Must have hard-lined internet access with speeds of 100 MB download and 10 MB upload speed minimum.
  • Home Workplace Requirements: Must have hard-lined internet access with speeds of 100 MB download and 10 MB upload speed minimum.
  • Training Class start date is August 5th!
  • Receive telephone calls and provide responses to callers.
  • Identify situations that require further research and monitoring.
  • Record all interactions in Microsoft Dynamics Customer Service module.
  • Advise supervisor of issues and problems.

Skills

  • 6 months or more experience dealing with the public.
  • Excellent communication skills to understand and effectively respond to callers.
  • Analytical skills to rapidly review and interpret data.
  • Excellent keyboarding skills with PC and Windows operating system.
  • Interpersonal skill to respond in a concise and courteous manner.

Benefits

  • Bilingual candidates and recent college grads are strongly encouraged to apply.
  • Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York.
  • Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts.
  • In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Pay

Pay: $14.50 per hour for non-bilingual Candidates $15.00 per hour Bilingual Candidates

Schedule

  • Training Schedule-Monday- Friday 9:30am - 5:30pm EST, during 3-week training program (Starting time of training subject to change).
  • Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm EST any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday EST (Weekends are off ).
  • Occasional overtime may be required, including working optional Saturday for training purposes.

Company Description

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Equal Opportunity Employer

Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.

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