Remote Customer Service Representative

About the role

Resonance CX Partners helps experienced professionals find opportunities that align with their values. We do not hire directly but identify and validate roles from customer-focused organizations.

Responsibilities

• Provide excellent customer service via Talkdesk application
• Handle various customer inquiries such as shipping, returns, warranties, damaged or missing parts, refunds, and package tracking
• Perform other duties as assigned

Requirements

• Must reside in Florida, Georgia, Ohio, Tennessee, or Texas
• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency with Windows-based desktop computer systems
• Proficiency in the use and navigation of the Internet

Skills and Abilities Needed

• Answer calls in an upbeat, professional manner with customer satisfaction as the top priority
• Have strong initiative and motivation to succeed
• Recognize customer needs and troubleshoot issues using available tools
• Possess or have a sincere desire to learn minor technical details about vehicle systems
• Ability to multitask, coordinate, and manage time effectively
• Follow instructions and respond to leadership direction
• Strive to increase both personal and team production

Experience/Qualifications

• Customer service experience is a plus
• Proficient with computers and other desktop applications
• ASE Certifications preferred
• At least 2 years' experience in the automotive field preferred

Benefits

• Paid time off
• Generous employee discount
• 401K program

Pay

Starting base rate is $15.75 with potential to earn up to $18.25 based upon automotive knowledge/education.

Schedule & Training

• Regular Full-time, M-F 3:30P - Midnight EST
• Rotating Tues, Wed, or Thurs off including every other Saturday 9A - 5:30P EST
• First 7 weeks of paid, remote on-the-job training that will be scheduled M-F 12:30P - 9P EST
• Overtime will be required during peak times after completing training