Remote Customer Service Representative

About the role

Join a National Top Workplace Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work. We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.

What You Will Build Together

Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers. We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.

Culture

Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees. Why Join the Kobie Customer Care Team? If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here. At Kobie, you’ll be more than a voice. You’ll be the reason someone stays loyal!

Requirements

• A high school diploma from an accredited institution recognized by the US Department of Education
• Minimum of 2 years of customer service experience
• Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously
• Completion of a 6-week remote Training Program with full attendance and engagement
• Strong problem-solving skills, attention to detail, and a proactive approach to customer care
• Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication
• Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed
• Adequate work at home / quiet office setup with a strong internet connection

Details, Perks & Benefits

• Remote Work - Must reside in FL, GA, LA, MS, OK, TN, or TX
• Full-time, 40 hours/week - Set shifts assigned after training
• Weekend availability required
• Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!
• Royalty health insurance: medical, dental, and vision
• Free fitness benefits, including PeerFit
• Generous PTO + 7 paid company holidays
• 401(k) with company match + annual profit sharing
• Career growth pathways within a top-rated remote work culture!

How You Will Make An Impact

Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
Manage a high volume of inbound calls to meet and exceed client contractual obligations
Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
Utilize internal systems, tools, and resources proficiently
Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
Stay informed on program updates, enhancements, and promotions to effectively support callers
Escalate unresolved issues promptly as per established procedures
Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
Support major brands by becoming an expert in their loyalty programs, products, and services
Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence
Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected

Who We Are

As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience. A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie.