Remote - Customer Service Representative
Conduent · United States · 3 wk ago
RemoteRemoteCustomer Service$16/hrFull-time
What You Will Do
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
What We Are Looking For
- 1-2 years of previous call center or customer service experience (preferred)
- Ability to multitask and navigate computer systems effectively
- Reliable internet connection and distraction-free remote workspace
- Ability to work with people from diverse backgrounds
- Effective communication and active listening skills
- High School diploma or GED
Work Environment & Requirements
- Full remote role within the United States
- Must meet home office and technical requirements (equipment, internet, workspace)
Training
Monday-Friday 8:00 am-5:00 pm
Production Shifts
- Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday
- 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday