Remote Customer Service Rep

Job Overview

Responsibilities

• Serve as the first point of contact for client enquiries via phone, email, and online chat.
• Provide accurate and timely information regarding property listings, services, and general real estate queries.
• Professionally manage and resolve customer issues, complaints, and feedback to ensure client satisfaction.
• Aid real estate advisors with scheduling appointments, managing calendars, and other administrative tasks.
• Maintain precise and detailed records of all client interactions and transactions within our CRM system.
• Collaborate effectively with team members and other departments to ensure a seamless and efficient client journey.
• Uphold the brand values and service standards of Coldwell Banker Realty in every interaction.

Qualifications

• Proven experience in a customer service, client relations, or administrative role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong interpersonal skills and a genuine commitment to providing outstanding customer care.
• Proficiency in using Microsoft Office Suite and experience with CRM software is highly desirable.
• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
• The ability to work independently and maintain high performance in a remote environment.
• Experience within the real estate industry is advantageous but not required.

Pay

A competitive annual salary ranging from $58,000 - $125,000 USD.

Schedule

The position is fully remote.

Benefits

• Opportunities for professional growth and career development within a globally recognised organisation.
• A supportive and collaborative team culture dedicated to excellence.