Remote Customer Service Manager

About the role

The Customer Service Manager is responsible for building and maintaining long-term, profitable relationships with assigned accounts. They serve as the primary contact, understanding customer needs, and identifying opportunities to add value.

Responsibilities

• Develop tailored account plans
• Coordinate cross-functional teams to ensure seamless delivery
• Proactively address customer challenges
• Analyze customer objectives and spot opportunities for new products or improvements
• Support sustainable pricing strategies
• Foster strong networks internally and externally
• Represent the voice of the customer and share insights to drive innovation

Requirements

• Bachelor’s degree or equivalent
• Proven experience in account management or customer service
• Excellent communication and problem-solving skills
• Customer-centric mindset
• High energy and strong interpersonal skills
• Ability to manage multiple priorities while working collaboratively across teams