Remote Customer Service Engineer

About the role

Deliver exceptional on-site technical support and maintenance for diagnostic imaging equipment (MRI, CT, PET-CT, X-ray). Collaborate with Customer Care Centers to troubleshoot, update, and resolve technical issues, ensuring high customer satisfaction. Lead the installation of imaging systems within designated regions and participate in product launches. Build expertise through training and achieve professional certification. Escalate complex challenges promptly to ensure rapid resolution.

Requirements

• Associate degree in a technical field or equivalent experience preferred.
• Experience with diagnostic imaging hardware/software and troubleshooting across hardware, mechanical, and software systems.
• Proficiency in IT skills, including Windows, Microsoft Office, and network connectivity.
• Strong communication skills, customer-focused, and team-oriented.
• Valid driver’s license with a clean record; willingness to travel extensively.

Skills

• Customer service excellence
• Technical competence
• Adaptability to new technologies
• Ability to work independently in the field