Remote Customer Care Advocate for Tricare - Virtual in North Carolina

About the role

VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries.

Responsibilities

• Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Successfully completing eight weeks of paid virtual (at-home) training and applying learned skills on the job.
• Operating a PC to extract information, document inquiries, and track activities in the database.
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Coinciding with team members to ensure timely handling of TRICARE member requests.
• Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary.
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges.

Qualifications

• Must be a U.S. Citizen.
• Must reside in an eligible hiring state per the job post.
• Minimum of 2 years of customer service experience; call center experience is strongly preferred.
• Successfully pass a drug screen, background check, and U.S. government security clearance.
• Successfully complete the required 8-week paid training program.
• Must have a high school diploma or equivalent.
• Must have reliable and predictable attendance.
• Must have a personal PC or laptop that meets the minimum technical requirements for training.
• Must have a wired, high-speed internet connection.
• Must have a functional webcam and microphone.

Benefits

• Paid time off (PTO)
• Medical, dental, and vision coverage
• Long- and short-term disability
• Term life insurance
• 401K retirement plan
• $1,000 Retention Bonus