(Remote) Credit Balance Representative

About the role

The Credit Balance Specialist at MEDHOST, a division of Harris, is responsible for analyzing credit balances, facilitating account resolution, and posting refunds. This remote role is open to candidates in the Central timezone across the US.

Responsibilities

• Responsible for analyzing insurance and patient payments to determine causes of credit balances.
• Understands all aspects of payor contracts and utilizes appropriate software and reporting to identify credit balances and determine action for refunding.
• Identifies overpayments and requests refunds to the appropriate party, ensuring compliance with hospital policies and procedures.
• Processes/post payments, refunds, and adjustments with the goal of account accuracy and customer satisfaction.
• Works to facilitate account resolution of refunds through attention to detail, problem-solving, and dedication to servicing customers.
• Maintains awareness of any trends identified and reports to leadership.
• Participates and completes special projects to improve ongoing operations within the department.
• Maintains the effectiveness and implementation of the MEDHOST Quality Management System and meets applicable regulatory requirements as needed.
• Performs other duties as assigned.

Requirements

• Basic knowledge of business office terminology.
• Proven ability to understand and interpret reasons for patient accounting credit balances, payor overpayments.
• Knowledge of the full revenue cycle process.
• Good interpersonal skills that include effective communication in both writing and verbally.
• Detail-oriented, functions effectively under stress, organized, ability to multi-task, and analytical skills required.
• Supportive relationships with peers, clients, partners, and corporate executives.
• Able to remain professional under high-pressure situations.
• Able to retain and protect confidential material.
• Ability to prioritize customer issues and escalate or solve with urgency.
• 2+ years of experience in reimbursement and/or accounts receivable setting, preferably in a hospital or hospital central billing office setting.
• Able to follow directions and perform work according to department standards when no directions are given.
• Computer skills in Microsoft Office applications (Word, Excel, PowerPoint, etc.) to complete work assigned.
• AS400 knowledge.
• High-speed internet access (minimum 300 Mbps download speed) and unlimited data.
• Smartphone for Multi-Factor Authentication (MFA) application.

Qualifications

• Must be flexible with a "can do" attitude.
• Must have basic computer skills.
• Must have basic internet access.
• Must have a smartphone.

Skills

• Strong analytical skills.
• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Customer service orientation.

Benefits

Includes 3 weeks' vacation and 5 personal days, comprehensive medical, dental, and vision benefits, employee stock ownership and RRSP/401k matching programs, lifestyle rewards, remote work, and more!

Pay

$18 - $25/hr

Schedule

Remote work