Remote Contact Center Supervisor
About the role
CubeSmart is seeking a Contact Center Supervisor to join our Call Center team. The Contact Center Supervisor will be responsible for managing our Call Center Staff as well as designing and implementing Call Center Strategies, Training Programs, Productivity Analysis, Business Plans, Training and Annual Goals and Objectives to support store operations in the most efficient and effective manner.
At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities
- Create an engaging, collaborative environment in which all call center teammates have clear goals, are inspired to deliver their best work individually and as a team, are well-connected and are effectively coached and developed to maximize their potential.
- Develop coaching plans that incorporate observations and key performance indicators.
- Mediate, respond to, and resolve escalated and highly sensitive