(Remote) Consultant - Job Accommodation Network

About The Opportunity

The junior level Consultant provides highly specialized disability related information and referral services to customers of the Job Accommodation Network (JAN), a nationally renowned consulting service. The Consultant provides direct services to JAN customers including individuals with disabilities, rehabilitation professionals, and others. The Consultant will be a member of the JAN Psychiatric/Cognitive team. The Consultant also assists more senior consultants with external training and assists with the supervision of the team program specialists.

• Supports both external (over 48,000 individuals with a disability, rehabilitation professionals, and other service users) and internal customers (10 Consultants at the Lead and Senior level as well as two Principle Consultants, 4 technical staff, and Program Director and Manager) of the JAN.

Requirements

• Masters Degree in Rehabilitation Counseling, Social Work, Industrial and Labor Relations, Human Resources, Special Education, Business Administration or a related field is required.
• A minimum of one (1) year of experience in each of the following:
• Experience working with individuals with disabilities in prescribed specialty area (motor, sensory or cognitive disabilities and limitations).
• Experience in providing information concerning the Americans with Disabilities Act and related legislation as to how it relates to employment.
• Experience in communicating with individuals of all education levels both over the telephone and in writing.
• Experience with various assistive technologies for people with disabilities in prescribed specialty area.
• Experience in use of various database systems, e-mail and internet searching.

Skills and Abilities

• Knowledge of the rehabilitation process individuals of disabilities may experience in seeking services from individual communities, government programs and insurance systems.
• Excellent customer service skills.
• Ability to design, develop, implement, and evaluate quality training programs within the national context.
• Excellent organizational abilities.
• Skilled at multitasking including immediate input into database system while serving customers.
• Initiative and motivation to request, accept, and complete task as required.
• Ability to develop, implement, and monitor processes towards improving customer service.
• Ability to evaluate situations, analyze problems, identify alternate solutions, and provide practical solutions to both internal and external customers.
• Ability to adapt successfully to a changing environment, regulations, finances, and goals.
• Ability to effectively articulate complex information to individual of all education level via telephone and in writing.
• Broad knowledge of disability issues pertaining to prescribed specialty area.
• Knowledge of quality customer service standards and procedures within a phone consultancy context.
• Knowledge of quality customer service standards and procedures for live and electronic training.
• Skill at organizing resources for effective and efficient provision of referral information to customers.
• Knowledge of employment and disability statistics.
• Knowledge of federal resources regarding disability in the federal workforce.
• Knowledge of communication principles, media, and outreach and education techniques.
• Demonstrated ability to work as a member of a team of diverse skill levels and expertise.
• Ability to travel at as needed to various local, regional, and national locations. Overnight may need to be required.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Skills in the operation of a PC and in particular MS WORD, EXCEL, PowerPoint.
• Good typing skills are required.
• Ability to write articles, publications, and technical assistance documents.
• Strong interpersonal and communication skills to develop effective working relationships and to relate effectively to all levels of employees.
• Ability to work effectively with a wide range of customers in a diverse community.
• Analytical skills sufficient to research problem situations and to develop logical resolutions for both internal and external customers.
• Ability to maintain professionalism and composure at all times, including stressful situations.