Remote Collections (EST & CST time zones only)

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Performing other duties as assigned by management

Qualifications

• High School diploma or equivalent
• Access to high-speed internet required
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to remain in a stationary position 95% of the time
• Ability to exchange accurate information effectively over the phone

Physical Requirements

• Normal, corrective vision range
• Able to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Stand for long periods of time with or without accommodation

Work Conditions

• The noise level in the work environment is usually moderate
• The work environment is primarily indoors
• The position requires little to no travel