Remote Collections Account Representative

About Our ClientThe organization operates in the financial services and accounts receivable industry, helping businesses manage outstanding customer accounts and improve payment recovery. It focuses on providing professional, compliant, and customer-centered collection services while maintaining accurate account information and supporting positive customer relationships.About the OpportunityThe Remote Collections Account Representative is responsible for managing assigned customer accounts, communicating with account holders regarding outstanding balances, and facilitating timely payments or payment arrangements. This role combines customer service, account research, negotiation, and documentation while maintaining compliance with applicable collection regulations and company policies.Responsibilities• Contact customers by phone and other approved communication channels regarding outstanding account balances.• Review account information and payment history to understand customer circumstances and determine appropriate collection actions.• Explain account balances, payment requirements, and available payment options clearly and professionally.• Negotiate and establish payment arrangements in accordance with company policies.• Process payments and accurately document account activity.• Respond to customer questions, disputes, and concerns while maintaining professionalism and empathy.• Investigate account discrepancies and work with internal teams to resolve issues.• Maintain accurate records of customer interactions, commitments, payments, and account updates.• Follow established collection procedures and applicable federal and state regulations.• Meet individual and team performance goals for productivity, quality, collections, and customer service.• Protect confidential customer and financial information.• Participate in training and maintain knowledge of company policies, systems, and regulatory requirements.Requirements• High school diploma or equivalent.• 1+ year of experience in collections, accounts receivable, customer service, call center, or a related field preferred.• Strong verbal and written communication skills.• Ability to handle sensitive financial conversations professionally and respectfully.• Strong negotiation, problem-solving, and active listening skills.• Comfortable working with account management, payment, and customer relationship systems.• Strong attention to detail and accurate data-entry skills.• Ability to manage multiple accounts and meet performance expectations in a remote environment.• Reliable internet connection and a secure, distraction-free workspace suitable for handling confidential information.• Ability to work independently while collaborating effectively with a remote team.Pay Range and Compensation Package• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, location, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.