Remote Clinical Counselor – Safe Harbor Programs

Summary

The Remote Clinical Counselor provides assessment and short-term, solution-focused non-medical counseling services to eligible Navy Wounded Warrior (NWW), Navy Gold Star (NGS), and Fisher House individuals as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract. This position is primarily remote but requires availability to work during specified core hours and the ability to surge in times of crisis.

Responsibilities

• Deliver virtual non-medical counseling (individuals, marital or intimate partners, families, and/or groups) to wounded and injured Sailors, surviving family members, caregivers, and Fisher House families.
• Maintain a virtual caseload dedicated to NWW, NGS, and Fisher House populations.
• Conduct intake, screening, assessment, and referral of clients as appropriate.
• Work with clients to establish individual treatment plans.
• Provide individual, couples, and group counseling.
• Provide information about existing Navy programs such as non-medical counseling services at the sites.
• Provide immediate intervention and risk assessment IAW best practices in the mental health community, including use of the Columbia Suicide Severity Risk Scale (C-SSRS) and Veterans Affairs Safety Plan.
• Ensure referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention.
• Report suspected child abuse and domestic abuse/violence to local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.
• Coordinate and manage specialized assessment and intervention services for children and families not associated with met criteria incidents of child abuse/neglect or domestic abuse.
• Provide warm handoffs to the Family Advocacy Representative, FAP Victim Advocate, Sexual Assault Response Coordinator, or SAPR Victim Advocate as appropriate.
• Intervene in crisis situations using sound professional judgment, ethical practice, and common sense.
• Maintain counseling case documentation in the FFSMIS Clinical Counseling Record System and ensure all non-medical counseling services are accounted for in the FFSMIS scheduling module.
• Participate in quarterly quality assurance procedures.
• Provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions when there is an increased number of cases.
• Maintain a primary schedule dedicated to virtual clinical counseling while remaining prepared to flex schedules and deploy for short-notice (24 to 48 hour) on-site assignments.

Travel & Surge Requirements

• Willingness and availability to travel on short notice (within 24–48 hours) for specified surge periods to provide on-site clinical support at locations worldwide, including austere or disaster-area conditions.
• Maintain eligibility, documentation, and readiness for deployment, including a valid U.S. passport, driver's license, and required government health/medical clearances for military installations.
• Maintain reliable transportation.
• Vaccinations may be needed per CDC guidelines due to potential worldwide travel.

Required Qualifications

• Master's degree in counseling accredited by CACREP; master's degree in social work accredited by CSWE; master's degree in marriage and family therapy accredited by COAMFTE; or doctoral degree in clinical or counseling psychology with a one-year clinical internship accredited by APA.
• Current, valid, and unrestricted clinical license from a state or U.S. territory authorizing independent clinical practice in professional counseling, clinical social work, marriage and family therapy, or clinical/counseling psychology (LCSW, LMFT, LCP, LPC, LCPC, or LMHC).
• Maintain current clinical credentials and privileges throughout FFSP assignment.
• Minimum of two years of full-time, post-master's supervised clinical experience.
• Meet standards of professional and ethical conduct prescribed by licensing board and demonstrate current clinical competence through direct service clinical experience during the 2 years preceding hire.
• Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds.
• Proficiency in oral and written communication skills.
• Knowledge of Microsoft Office Suite software.
• Must have a dedicated professional workspace that provides a secure, private environment suitable for telehealth clinical services, free of distractions or personal commitments during the workday.
• Must be physically located within a reasonable commuting distance of a military installation.
• Must be able to work core business hours of the assigned area of responsibility and flex hours in times of surge or crisis.
• U.S. Citizenship required.
• Must obtain and maintain a determination of eligibility for Secret security clearance, including background investigation and credit check.

Preferred Qualifications

• Experience working with wounded warriors, medically impacted families, or military populations.
• Experience supporting clients navigating complex medical systems, catastrophic injury, or combat-related medical retirement.
• Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues.
• Knowledge of standard documentation requirements for clinical services.
• Knowledge of available military and community referral resources.
• Experience working in a virtual environment and competency in telehealth clinical service delivery.

Competencies

• Ability to work both independently and as part of a team.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback; responds to requests; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others' ideas.
• Oral Communication – Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies writing style; presents numerical data effectively; reads and interprets written information.
• Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected; monitors transition and evaluates results.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports reasoning for decisions; includes appropriate people; makes timely decisions.
• Professionalism – Approaches others tactfully; reacts well under pressure; treats others with respect and consideration; accepts responsibility; follows through on commitments.

Physical Requirements

• Uses personal computer, telephones, copiers, printers, and other office equipment.
• Sits, stands, bends, lifts, and moves intermittently during working hours.
• Carrying and transporting up to 25 pounds of professional equipment or personal gear for travel may be required.

This response is AI-generated, for reference only.