Remote Client Service Agent (Monthly Bonus Potential)

About the role

Join a fast-growing, tech-first business insurance provider that’s redefining how small businesses get coverage. This is a true inbound customer service role. You’ll support existing customers and respond to inbound inquiries from small business owners who have applied online or are calling for assistance.

Responsibilities

• Provide prompt, professional support with a focus on one-call resolution
• Handle inbound calls and follow up on online applications
• Absorb and respond to policy questions related to coverage, billing, and general clarification
• Accurately document interactions and enter inbound leads in a timely manner
• Navigate multiple systems while multitasking between calls, documentation, and follow-ups
• Contribute to a team-focused culture centered on customer satisfaction, retention, and growth

Requirements

• Customer service or call center experience (property & casualty experience preferred)
• Active Property & Casualty license required (must be general or commercial lines - CANNOT be personal lines)
• Comfort handling inbound calls and working across multiple systems
• Strong communication, problem-solving, and organizational skills
• Dependable and a team-first mindset

Qualifications

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
• Benefits are subject to change and may be subject to specific elections, plan, or program terms
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Skills

• Customer service skills
• Problem-solving skills
• Organizational skills
• Communication skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Schedule

The pay range for this position is $21.47 - $21.47/hr.

Schedule

This is a hybrid position in Des Moines, IA.

Contact Information

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.