REMOTE CLIENT RETENTION PROGRAM MANAGER - PROPOSAL DEVELOPMENT TEAM

About the role

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. The Client Retention Program Manager is responsible for executing ESFM's Retention Program by coordinating strategic retention initiatives, managing renewal proposal development, and maintaining the content and tools that support client retention efforts. Working within the Proposal Development team, this individual serves as the central coordinator for retention initiatives. The role also owns all renewal proposal development activities and maintains the strategic content library that supports retention efforts. The ideal candidate is a strong project manager, relationship builder, and communicator who thrives in a highly collaborative environment.

Responsibilities

• Support the development of a Client Retention Program leveraging enterprise best practices
• Develop and maintain program timelines, project plans, and annual retention calendars.
• Schedule and facilitate retention planning meetings, account strategy sessions, and program checkpoints.
• Track milestones, action items, and deliverables while holding internal stakeholders accountable for completion.
• Continuously improve program documentation, templates, and processes to support consistent execution.
• Maintain data supporting PowerBI Dashboard (previous skills not required, but a plus)
• Lead the planning, development, and production of renewal proposals and client-facing presentations.
• Partner with Operations, Sales, Finance, and subject matter experts to develop compelling