REMOTE Claims Customer Service Representative-$20/hr

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Keep substantive info. Let's parse the posting. Key info: - Title: Remote Customer Service Representative (Supplemental Health team). Not to repeat as heading. - Description: ideal for someone who thrives in fast-paced call center environment, enjoys helping customers, strong attention to detail. Support callers providing accurate claim info, documenting claim activity, delivering exceptional service. Contract-to-hire opportunity with strong potential for long-term growth—many employees begin in Customer Service and advance into other areas. 100% REMOTE $20/hr 6‑month contract‑to‑hire. - Key Responsibilities list (bulleted): - Provide timely, accurate, and customer‑focused information regarding disability, life, and leave claims. - Solicit required information from callers and external sources to complete claim documentation. - Enter detailed, accurate summaries into the claim system while speaking with customers. - Process incoming documents with high coding accuracy and distribute appropriately. - Issue claim acknowledgment correspondence promptly. - Meet or exceed call center metrics and remain compliant with operational standards. - Demonstrate empathy, professionalism, and genuine care in all customer interactions. - Anticipate customer needs and take proactive steps to assist. - Work with multiple product lines including STD, SDI, AM, LTD, Life, and AD&D. - Required Skills & Qualifications list: - 2–3+ years of customer service experience (call center or face‑to‑face. - Experience in financial services, healthcare, or insurance strongly preferred. - Bachelor’s degree may be considered in lieu of experience. - Strong data entry skills (7,000+ KPH). - High school diploma or college degree. - Excellent verbal communication and proficient writing skills. - Ability to multi‑task, prioritize, and work under pressure. - Comfortable working on a computer and phone throughout the day. - Basic to moderate Microsoft Office skills. - Bilingual candidates are a plus. - Why work here? (maybe Benefits? Actually it's more about growth). It says: Meaningful career growth. Many employees start in Customer Service and move into claims, operations, underwriting, or leadership roles. This position is temp‑to‑hire, providing a pathway to long‑term employment. - Why You'll Love This Opportunity (list with checkmarks): - Fully Remote Work Environment - Consistent Schedule & Work-Life Balance - Meaningful Career Supporting Individuals During Important Life Events - Collaborative, People-First Culture - Opportunity to Grow Within Insurance & Claims Operations - Comprehensive Training Provided - What Makes You Successful (list): - You're Someone Who Enjoys helping people and solving problems. - Communicates clearly and professionally. - Stays organized while managing multiple priorities. - Has strong attention to detail. - Thrives in a remote environment with minimal supervision. - Remains calm and compassionate during difficult conversations. - Takes ownership of customer issues and follows through to resolution. - Qualifications Required (list): - High School Diploma or GED. - 1+ year of customer service, administrative support, call center, healthcare, insurance, or financial services experience. - Strong verbal and written communication skills. - Proficiency with Microsoft Outlook, Word, and basic Excel. - Ability to navigate multiple computer systems simultaneously. - Reliable internet connection and dedicated home workspace. - Preferred (list): - Insurance, disability, leave management, or claims experience. - Healthcare or benefits administration experience. - Experience in a high-volume call center environment. - Bilingual skills are a plus. - Ideal Backgrounds We're Excited To Meet Candidates From (list): - Insurance Customer Service - Claims Administration - Healthcare Administration - Medical Billing & Revenue Cycle - Benefits Administration - Member Services - Patient Access - Financial Services Support - Remote Call Center Operations - Job Type & Location: This is a Contract to Hire position based out of Charlotte, NC. - Pay And Benefits: The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) - Workplace Type: This is a fully remote position. - Application Deadline: This position is anticipated to close on Sep 30, 2026. (We should remove application instructions? The instruction says remove application instructions. The deadline might be considered application instruction? Probably we should remove it as it's part of application process. The rule: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should drop the Application Deadline line. - About TEKsystems etc: boilerplate, remove. Thus we need to produce sections: maybe About the role (description), Responsibilities, Requirements (maybe combine Required Skills & Qualifications and Qualifications Required?), Skills, Benefits, Pay, Schedule. We need to decide what sections to include based on content. We have: - About the role: initial paragraph(s) describing role, remote, contract-to-hire, etc. - Responsibilities: the bullet list under Key Responsibilities. - Requirements/Skills: we have Required Skills & Qualifications, Qualifications Required, Preferred, Ideal Backgrounds. Could combine into Requirements and maybe Skills. But we need to avoid thin sections. Perhaps we can have a single "Requirements" section that includes all qualification bullets (required, preferred, ideal backgrounds). Or separate "Qualifications" and "Skills". The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine into one "Requirements" covering required qualifications, preferred, ideal backgrounds. Or we could have "Qualifications" and "Skills" but they'd be thin? Let's see. We have many bullet points; we could put them under "Requirements". That would be substantive. We also have "Why You'll Love This Opportunity" and "What Makes You Successful" which are more about culture/benefits? Could be part of "Benefits" or maybe separate "About the team"? But we have Benefits section for pay and benefits. The "Why You'll Love This Opportunity" includes remote work environment, schedule, career growth, culture, training. That's more like benefits/perks. Could be part of Benefits section. Similarly "What Makes You Successful" is about traits; could be part of Requirements (desired attributes). Might be better to incorporate into Requirements as "Success factors". But we can keep as separate section "Success Factors"? However instruction says only include sections when posting has real specific content; we have that content. But we need to avoid many thin sections. Could combine "Why You'll Love This Opportunity" and "What Makes You Successful" into a section like "About the Team" or "What We Offer". But we already have Benefits for pay/benefits; we could add a "Work Environment & Culture" section. But the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not mandatory to use only those; we can use those headings. It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we should stick to those headings if we use them. It doesn't forbid other headings, but suggests those as examples. Safer to use those headings. Thus we need to map content to those headings. - About the role: description paragraph. - Responsibilities: bullet list. - Requirements: maybe combine required skills & qualifications, qualifications required, preferred, ideal backgrounds. - Qualifications: maybe we could separate but risk thin. Could use Qualifications for education/degree etc, and Skills for abilities. But we have many overlapping. Given the instruction to prefer few substantive sections, maybe we use About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. That's 5 sections. We can omit Qualifications and Skills if we fold into Requirements. Schedule: we have info about consistent schedule & work-life balance, but not explicit schedule details (like hours). The posting mentions "Consistent Schedule & Work-Life Balance" under Why You'll Love This Opportunity. That's somewhat schedule info. Could include under Schedule section. Also we have "100% REMOTE" and "6‑month contract‑to‑hire". Not schedule. But we can put schedule info under Schedule. Pay: we have pay range $20-22/hr. Benefits: we have list of benefits. Thus sections: - About the role (description) - Responsibilities - Requirements (qualifications, preferred, ideal backgrounds, success traits) - Benefits - Pay - Schedule We need to ensure we don't include filler like "commensurate with experience". Not present. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must remove boilerplate. Now craft HTML. We'll use

for each section heading. Inside each section, we will use

for prose,

• for lists. We need to preserve all substantive information. Let's extract the prose for About the role: "Seeking a Remote Customer Service Representative to join the Supplemental Health team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys helping customers, and has strong attention to detail. You will support callers by providing accurate claim information, documenting claim activity, and delivering exceptional service. This is a contract‑to‑hire opportunity with strong potential for long‑term growth—many employees begin in Customer Service and advance into other areas of the organization. 100% REMOTE $20/hr 6‑month contract‑to‑hire" We might also include the "Why You'll Love This Opportunity" and "What Makes You Successful" maybe under About the role? But we already have separate sections for Benefits, Pay, Schedule. The "Why You'll Love This Opportunity" includes remote work environment, schedule, career growth, culture, training. Some of that could go under Benefits or Schedule. But we already have Benefits for benefits list; we could add culture/remote etc under Benefits? Might be okay. But we need to preserve all substantive info; we can't omit. So we need to include those points somewhere. We could add a section "About the team" but not allowed headings? We could incorporate them into Benefits (as non-monetary benefits) or Schedule (schedule & work-life balance). However the Benefits heading is typically for compensation benefits like medical, 401k etc. But we could still include other perks under Benefits. The instruction didn't restrict Benefits to only monetary benefits; it's just a heading example. So we can put remote work environment, consistent schedule, career growth, collaborative culture, training under Benefits as bullet list. Similarly "What Makes You Successful