Remote Call Center Representative

Key Responsibilities

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client-specific procedures.

Required Qualifications

• GED or High School Diploma

Job Expectations

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

Pay

As a Sleep Coach, you'll start at $13 per hour. After 90 days of successful performance, your rate will increase to $15 per hour, and after one year, it will rise to $16 per hour.

Benefits

• Medical with Rx, dental, and vision benefits
• Mental Health support through EAP
• Paid time off, plus 8 paid holidays
• 100% vested 401(K) retirement plans

Note: Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.