Remote Call Center Representative

About the role

MCI is a tech-enabled business services company offering CX, BPO, and XaaS solutions. This role involves answering calls, resolving issues, and supporting customers remotely.

Responsibilities

• Answer inbound calls professionally and efficiently
• Resolve customer issues promptly
• Document interactions in the CRM system
• Follow communication scripts and standard operating procedures
• Escalate complex issues to relevant departments
• Meet performance metrics including call quality, response time, and customer satisfaction

Qualifications

• Must be 18 years or older
• High school diploma/GED
• 1+ year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting
• Proficient with computers and customer service software
• Reliable internet connection and a quiet home workspace

Conditions of Employment

• Authorized to work in the country where the job is based
• Willingness to undergo background and/or security investigations
• Willingness to submit to drug screening
• Must be willing to work in a professional office environment
• Requires sitting/standing for long periods and using a computer and telephone headset
• May occasionally move around the office and lift up to 40 pounds

Compensation Details

Starting compensation is based on experience, and includes a variety of benefits and incentives such as health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, paid training, and career growth opportunities.

Physical Requirements

• Largely sedentary work environment
• Regularly required to operate a computer and other office equipment
• Occasionally required to move about the office and perform tasks requiring reaching, raising, lowering, moving objects, and exerting force up to 40 pounds

Reasonable Accommodation

The company provides reasonable accommodations for qualified applicants and employees with disabilities unless such accommodations would cause undue hardship.

Diversity and Equality

MCI values diversity and equality and does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.