Remote Call Center Representative

Responsibilities

• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations
• Professionally greet prospects by speaking clearly and listening effectively
• Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script
• Maintain acceptable level of quality assurance scores
• Accurately log qualified leads/sales following proper documentation and reporting procedures
• Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead
• Comply with all federal, state, client, and company rules, regulations, and procedures
• Provide excellent customer service by always maintaining professionalism
• Maintain a positive attitude towards prospects, co-workers, and all levels of management
• Multi-task the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously
• Maintain acceptable attendance according to policy
• Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job

Requirements

• Strong communication skills using professional language/grammar and being able to speak clearly and audibly
• Good computer and keyboarding skills
• Professional
• Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper
• Ability to write routine correspondence
• Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management

Skills

• Ability to read and interpret documents such as procedure manuals & work instructions
• Ability to write routine correspondence
• Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management

Pay

$10 per hour

Schedule

Day shift
Evening shift
Morning shift