Remote Call Center Pharmacy Technician Florida License Required

Patient Engagement Specialist

Key Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations regarding operational issues, increased productivity, and quality standards
• Identify trends and resolve problems by recommending improvements and implementing changes
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by maintaining confidential information
• Update knowledge by participating in educational opportunities, reading professional publications, and maintaining networks

Required Licenses/Requirements

• State registered as a pharmacy technician or nationally certified as a CPhT or equivalent
• Additional licensure may be required if needed

Experience/Education

• 1-3 years of pharmacy technician experience adjudicating claims
• Experience managing refills, working in a specialty pharmacy, working with clinical care teams, and working remotely is preferred but not required
• High school diploma or GED required

Skills

• Strong interpersonal communication skills
• Exceptional phone skills
• Comfortable engaging patients over the phone
• Comfortable reaching out to on-site clinicians, payors, and pharmacies
• Proficient in Microsoft Office, particularly Excel and Word
• Ability to quickly learn other programs
• Adaptability to Shields' unique tools
• Strong organizational skills
• Proven ability to follow all policies
• Meet/exceed metrics established

Traits

• Organized
• High integrity
• High accountability
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator
• Collaborative
• Consistently arrives at work on-time with minimal unscheduled time off

Other

• Ability to sit and/or stand with focus at a workstation for a long period of time
• Discretion and confidentiality are essential as position deals with highly sensitive and private data

Job Salary

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $20.00 to $23.00 hourly. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.