Remote Call Center Customer Service Representative

About the role

MCI is a fast-growing tech-enabled business services company offering CX, BPO, and XaaS solutions. This role involves handling customer inquiries via phone, email, and chat, troubleshooting issues, and maintaining detailed records.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Requirements

• Must be 18 years or older.
• High school Diploma/GED.
• Previous experience in customer service or a call center environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.
• Flexibility to work various shifts, including evenings and weekends.

Qualifications

• Must be authorized to work in the country where the job is based.
• Willingness to submit to a LEVEL II background and/or security investigation with a fingerprint.
• Willingness to submit to drug screening.

Skills

Empathetic, detail-oriented, and enjoys solving problems and creating positive customer experiences.

Benefits

MCI offers a variety of benefits and incentives including health benefits, disability insurance, life insurance, supplemental insurance, paid training, career growth opportunities, and a casual dress code.

Pay

Starting compensation is based on experience and is competitive.

Schedule

The role requires flexibility to work various shifts, including evenings and weekends.