Remote Call Center Customer Service Representative

About the role

MCI is a fast-growing tech-enabled business services company offering CX, BPO, and XaaS solutions across various industries. This role involves handling customer inquiries via phone, email, and chat, troubleshooting issues, and maintaining detailed records.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Requirements

• Must be 18 years or older.
• High school Diploma/GED.
• Previous experience in customer service or a call center environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.
• Flexibility to work various shifts, including evenings and weekends.

Qualifications

• Must be authorized to work in the country where the job is based.
• Willingness to submit to a LEVEL II background and/or security investigation with a fingerprint.
• Willingness to submit to drug screening.

Skills

Empathetic, detail-oriented, and enjoys solving problems and creating positive customer experiences.

Benefits

Comprehensive medical, dental, and vision coverage after 60 days of employment. Access to MEC medical plans after just 30 days. Retirement savings programs, short-term disability coverage, life insurance, accident and critical illness insurance, and paid training are also available.

Pay

Starting compensation is based on experience.

Schedule

Various shifts, including evenings and weekends.