REMOTE | Bilingual Spanish Customer Service Representative ( TX, SC, NC, FL, GA, VA, PA, MI ONLY)

About the role

At Frontline Group, we’re hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You’ll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.

Responsibilities

• Provide critical support connecting individuals to emergency shelter and resources.

Requirements

• Windows 11 based PC (no Macs or Chromebooks)
• Dual monitors
• Processor: Intel i5, i7, i9 or AMD Ryzen 5, 7, 9 (recent generation)
• At least 16 GB RAM (12 GB usable)
• Ethernet (RJ‑45) port with wired internet connection; Wi‑Fi not allowed
• Download speed ≥ 20 Mbps
• Upload speed ≥ 10 Mbps
• Ping ≤ 20 ms

Qualifications

• Fluent bilingual Spanish/English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)

Skills

• Tech‑savvy with ability to navigate multiple systems

Pay

$15.00 per hour (W2 employee)

Schedule

Full‑time, temporary position with open availability required (including weekends).