Remote Bilingual Customer Service TX

About The Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home in Texas. What You Will Be Doing Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.Forwarding specific inquiries as directed for priority resolutionDocumenting each encounter/resolution in the computer tracking systemStrong capacity to retain informationAptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitudeSelf-motivated and able to work independently and adhere to assigned schedule with minimal assistanceAt ease with multi-tasking in several computer applications at once while holding a conversation with a customer What Skills You Will Need One-year previous call centerStrong communication skills in both English and Spanish, both verbal and written.Ability to attend 100% classroom training programPassion to meet or exceed performance goalsWorking in a time-sensitive environmentComputer savvy and can resolve minor technical issues with minimal assistance Work at Home Requirement We provide equipment, but you must provide the following High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot SpotWired provider- No mobile broadband connections allowedUpload speed of 25 Mbps; Download sped of 50 MbpsThe Internet service provider (ISP) must be highly stable with 1% or less packet lossLatency under 100msMust have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. USD $12.00 - USD $12.00 /Hr.