Remote Bilingual Customer Experience Representative

Responsibilities

• Manage and resolve client tickets via email and phone
• Provide professional support, address customer questions and issues promptly
• Handle challenging customers
• Escalate complex problems
• Build strong client relationships
• Collaborate with tech teams on bugs
• Develop expertise in email marketing practices, platform tools, DNS records, and API usage

Qualifications & Skills

• Excellent communication in English and French
• Customer-focused mindset
• 1+ year experience in customer service and technical marketing support
• Knowledge of CRM, marketing automation, email practices, and digital advertising platforms
• Ability to adapt to a collaborative, professional, yet relaxed office culture

Benefits

• Remote/hybrid work options
• Health benefits
• Team-building trips
• Stipends
• Parenthood leave
• IRA contributions
• Professional development
• A dynamic, inclusive work environment