Remote Audio Video Technical Support

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

Varieties of Shifts and Schedules

Various shifts and schedules are available and could fluctuate depending on geographic location, seasonality of events, and changes in customer demand.

Core Responsibilities

• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
• Collaborate with a team to resolve, or escalate product issues.
• Periodically provide on-site support for service projects, event support, installations, and on-site technical service (amount of on-site technical work could vary based on geographical location and seasonality).
• Create and update knowledge base articles for internal and external uses.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Perform shift work and participate in an After-Hours rotation which consists of providing technical support up to 24/7 during non-business hours, including nights, weekends, and holidays.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.

Qualifications

• Associate degree required, bachelor’s degree preferred. Ideal majors contain course work in electronics, networking, or computers. Examples include Information Systems, Network & Security Administration, Electronics Technology, Electronics Engineering Technology, Computer Engineering Technology. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
• Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
• Demonstrated experience interacting with a variety of individuals in a positive, professional manner.
• Previous customer service and/or phone/call center experience preferred.
• Effectively exercise discretion, independent judgment, and responsible time management.
• Comfortable working independently from a home office location.
• Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with Microsoft Operating systems.
• Ability to travel to South Dakota up to twice per year for training.

What are the pay and perks?

The typical hiring range for this position is $24.00 to $25.00 per hour based on the location of the candidate. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation. Information about Daktronics benefits can be found on our website Career Opportunities.

Where is this opportunity located?

This position is based from a home office in South Dakota. Candidates must reside within a commutable distance of Brookings, South Dakota. This position is open to candidates eligible to work in the United States.

Ready to make an impact?

Apply now and start your journey with Daktronics. Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.