(Remote) Assistant Director, Revenue Cycle Management

About the role

MEDTEAM, a division of Harris, is seeking an Assistant Director of Revenue Cycle Management to support the strategic and operational execution of revenue cycle services. This role oversees billing, collections, accounts receivable, coding, and denial management to ensure optimal performance and client satisfaction.

Responsibilities

• Manage and develop frontline managers, team leads, and staff across revenue cycle functions
• Oversee day-to-day operations to ensure performance standards, productivity targets, and service levels are met
• Promote a culture of accountability, teamwork, and continuous improvement
• Ensure accurate and timely execution of revenue cycle processes, including billing, cash posting, collections, AR follow-up, and denial management
• Maintain strong working relationships with client contacts and operational leaders
• Provide updates on performance and initiatives to clients and senior leadership
• Track and analyze KPIs, productivity metrics, and financial outcomes
• Support budget adherence by managing staffing, productivity, and operational expenses
• Assist in forecasting and monitoring revenue cycle performance against targets
• Support automation and optimization initiatives, including use of technology and AI-driven solutions
• Resolve system issues and enhance functionality
• Collaborate with internal teams and vendors to resolve system issues and enhance functionality
• Provide operational expertise in support of sales discussions and client presentations

Requirements

• Education: Bachelor's degree or equivalent work experience. Minimum of 7 years in healthcare revenue cycle services in a hospital environment, with at least 3 years in a leadership role and knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle software products and their use
• Proven client relationship skills
• Experience with multi-facility entities to rural health/community hospitals
• Ability to travel to hospital locations or events as assigned up to 25%
• Understanding of hospital operations and clinical/financial processes
• Excellent written, proofreading, and verbal communication skills
• Strong judgement, detail-oriented, organized, can multi-task, problem-solving abilities, attention to detail and work independently
• Able to work within a team environment, demonstrating supportive relationships with peers, clients, partners, and Hospital Executives while leading projects within the assigned focus area
• Flexible with a "can-do" attitude and can remain professional under high-pressure situations
• Able to retain and protect confidential material
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint)

Qualifications

• Ability to work remotely
• Must be able to work in EST or CST timezone

Skills

• Leadership and operations
• Operational execution
• Process improvement
• Client support & engagement
• Performance & reporting
• Compliance & quality assurance
• Financial management
• Technology & systems
• Sales & support

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

What We Are Looking For

• Education: Bachelor's degree or equivalent work experience. Minimum of 7 years in healthcare revenue cycle services in a hospital environment, with at least 3 years in a leadership role and knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle software products and their use
• Proven client relationship skills
• Experience with multi-facility entities to rural health/community hospitals
• Ability to travel to hospital locations or events as assigned up to 25%
• Understanding of hospital operations and clinical/financial processes
• Excellent written, proofreading, and verbal communication skills
• Strong judgement, detail-oriented, organized, can multi-task, problem-solving abilities, attention to detail and work independently
• Able to work within a team environment, demonstrating supportive relationships with peers, clients, partners, and Hospital Executives while leading projects within the assigned focus area
• Flexible with a "can-do" attitude and can remain professional under high-pressure situations
• Able to retain and protect confidential material
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint)

About MEDTEAM/MEDHOST

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

About Harris

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to grow through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.