(Remote) Assistant Director, Revenue Cycle Management

About the role

MEDTEAM, a division of Harris, is seeking an Assistant Director of Revenue Cycle Management to support the strategic and operational execution of revenue cycle services.

Responsibilities

• Manage and develop frontline managers, team leads, and staff across revenue cycle functions
• Oversee day-to-day operations to ensure performance standards, productivity targets, and service levels are met
• Promote a culture of accountability, teamwork, and continuous improvement
• Ensure accurate and timely execution of revenue cycle processes, including billing, cash posting, collections, AR follow-up, and denial management
• Maintain strong working relationships with client contacts and operational leaders
• Provide updates on performance and initiatives to clients and senior leadership
• Track and analyze KPIs, productivity metrics, and financial outcomes
• Support budget adherence by managing staffing, productivity, and operational expenses
• Assist in forecasting and monitoring revenue cycle performance against targets
• Support automation and optimization initiatives, including use of technology and AI-driven solutions
• Resolve system issues and enhance functionality
• Collaborate with internal teams and vendors to resolve system issues and enhance functionality
• Support onboarding and training for new staff
• Assist in ongoing education initiatives for team members
• Mentor managers and staff to enhance performance and career development
• Provide operational expertise in support of sales discussions and client presentations

Requirements

• Education: Bachelor's degree or equivalent work experience. Minimum of 7 years in healthcare revenue cycle services in a hospital environment, with at least 3 years in a leadership role and knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle software products and their use
• Proven client relationship skills
• Experience with multi-facility entities to rural health/community hospitals
• Ability to travel to hospital locations or events as assigned up to 25%
• Understanding of hospital operations and clinical/financial processes
• Excellent written, proofreading, and verbal communication skills
• Strong judgement, detail-oriented, organized, can multi-task, problem-solving abilities, attention to detail and work independently
• Able to work within a team environment, demonstrating supportive relationships with peers, clients, partners, and Hospital Executives while leading projects within the assigned focus area
• Must be flexible with a "can-do" attitude and can remain professional under high-pressure situations
• Able to retain and protect confidential material
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint)

Qualifications

• Ability to work remotely
• Ability to work in EST or CST timezone

Skills

• Leadership and operations
• Operational execution
• Process improvement
• Client support and engagement
• Performance & reporting
• Compliance & quality assurance
• Financial management
• Technology & systems
• Sales & support

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

Pay

$90K - $140K

Schedule

Remote work