Remote Assistance Operator

About the role

HireArt is helping our client hire Remote Assistance Operators to provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.

Responsibilities

• Maintain continuous monitoring of an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time using Notion/Google Sheets.
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

Requirements

• Proficiency with Confluence, Notion, Jira, YouTrack, and Google Sheets.
• Excellent digital literacy and ability to learn new tools quickly.
• Basic understanding of U.S. traffic laws and road safety principles.
• Detail-oriented with a strong organizational mindset.

Preferred Qualifications

• Experience working with video footage or surveillance systems.
• Familiarity with task and project tracking workflows.
• Background or interest in transportation, logistics, or compliance.

Working Conditions

• On-site work from the Remote Operations Center in Austin, TX.
• Rotating shifts, including weekends.
• Availability for both morning and evening shifts required (schedule flexibility preferred).

Benefits

• Pre-tax commuter benefits.
• Employer (HireArt) subsidized healthcare benefits.
• Flexible Spending Account for healthcare-related costs.
• HireArt covers all costs for short and long-term disability and life insurance.
• 401k package.

Pay

Commensurate with experience.

Schedule

Full-time, ongoing contract position.