(Remote) Analyst, Knowledge Management, HRSS

About the role

The Analyst creates, organizes, and manages the lifecycle of HR knowledge information. This role focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help. The Analyst serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure information is accurate, accessible, and aligned with Trinity Health’s service delivery standards.

Essential Functions

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Distributes analytical reports.

Process Focus

• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & procedures to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis

• Researches & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommends practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Knowledge Base Management

• Manage, audit & maintain knowledge information within the Workday Help knowledge base.
• Audit disparate systems to identify conflicting information and establish the single source of truth.
• Oversee the full lifecycle of knowledge base articles, including the intake, publishing, regular review, and retirement of outdated assets.
• Audit database for broken links and outdated media.
• Maintain a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Taxonomy and Metadata Analysis

• Audit metadata and keyword effectiveness to improve information discoverability and system performance.
• Improve search performance by identifying and resolving “null search” results through data-driven adjustments to metadata and synonym lists.
• Configure and validate the audience hierarchy of the knowledge base to ensure information visibility is accurately aligned with user roles, location or other organizational permissions.
• Analyze system usage to identify access trends and refine search performance through targeted taxonomy updates.
• Ensure data integrity across the knowledge base by enforcing standardized naming conventions and categorization rules.

Knowledge Asset Development

• Translate complex policy and process information into structured, standardized knowledge articles.
• Apply information mapping principles to organize information within the knowledge base.
• Validate procedural accuracy through research of source documentation and Subject Matter Expert (SME) collaboration.
• Manage the lifecycle of knowledge articles, including drafting, reviewing, and updating content.
• Develop and incorporate multimedia assets such as SundaySky and PowerPoint based videos.

SharePoint Site Management

• Design and maintain system-wide, colleague-facing SharePoint site by ensuring structure, organization, and content remain current and accessible to colleagues across Trinity Health.
• Publishes and updates site content in alignment with established governance standards and content management practices.
• Consults with operational teams to advise on content strategy and governance, providing recommendations to maintain consistency, reduce duplication, support self-service, and improve the end-user experience across the HR Shared Services ecosystem.

Process Focus

• Uses systems like Workday Help, SundaySky, and SharePoint to create, structure, and maintain knowledge assets, ensuring all content adheres to standards for accuracy, formatting, and lifecycle version control.
• Demonstrates a deep understanding of HR workflows and Workday system behavior to quickly integrate policy updates and process changes, maintaining the integrity of the colleague-facing knowledge base and internal content repositories.

Data Management & Analysis

• Synthesize search telemetry and user behavior data to identify critical knowledge gaps and recommend high-impact content solutions.
• Manage the integrity of the knowledge database by auditing content records for accuracy, broken links, and outdated information.
• Utilize trackers and internal tools to manage the content lifecycle, ensuring timely reviews and updates by COE.
• Built and maintain project-specific trackers and dashboards to monitor progress and provide stakeholders with real-time visibility into deliverables.

Minimum Qualifications

• Bachelor’s degree in Knowledge Management, Communications, Human Resources, or an equivalent combination of education and experience.
• 3-5 years of experience in knowledge management, or HR communications.
• Experience managing Workday Help Knowledge Base or similar knowledge platforms.
• Familiarity with knowledge article lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Additional Qualifications (nice to have)

• Experience in a healthcare or HR environment.
• Knowledge of adult learning principles and instructional design.
• Advanced SharePoint skills.