Remittance Processing Specialist III- Equipment Operator - 2nd Shift

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

About the Role

The Processing Specialist III position handles the most complex customers with minimal supervision. The focus of the role is to perform the day-to-day functions of highly complex client processing, including:

• Handling highly complex customers with unique, specific, and/or challenging processing requirements.
• Performing lookups and additional research on rejected payments and paperwork.
• Making higher-level decisions on transactions.
• Managing received dates, effective dates/backdates on mail to ensure all client deadlines are met.
• Communicating with all areas of Operations throughout the shift to assure deadlines are met.
• Resolving customer issues and processes through direct contact.
• Processing work accurately and maintaining performance output in accordance with department and client standards.
• Demonstrating a high-level knowledge of specific client requirements.
• Assisting with Training & Controls for Quality Assurance.

Requirements

• High School Diploma or equivalent and 1 year of experience in document processing.
• Good hand/eye coordination.
• Extremely detail-oriented and quality-conscious.
• Comfortable working with tight and floating deadlines.
• Clear, direct communication skills.
• Comfortable working in a fast-paced, deadline-oriented environment.
• Flexible schedule, including weekends, holidays, overtime, and/or off shifts.
• Team player with good interpersonal skills.
• Ability to work well independently and with others.
• Ability to adapt to change and learn new processes as the business evolves.
• Must meet the Deluxe established standard minimums for productivity and accuracy.
• Must be 18 years of age or older.

Preferred Qualifications

• 2 years of document processing experience.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision).
• Paid Time Off, Volunteer Time Off, and Holidays.
• Employer-Matched Retirement Plan.
• Employee Stock Purchase Plan.
• Short-Term and Long-Term Disability.
• Infertility Treatment, Adoption, and Surrogacy Assistance.
• Tuition Reimbursement.