Relocation Counselor

Responsibilities

• Act as the primary point of contact for administering the relocation process's various phases for residents who qualify for relocation services.
• Oversee the delivery of relocation services and benefits to residents and their families, ensuring high-quality service standards are met.
• Proactively provide ongoing advice and support to the Development Team and residents, maintaining regular contact throughout the relocation period.
• Conduct needs assessments at the start of the relocation process to determine residents’ specific requirements and address individual needs.
• Work with residents and families to ensure all needs are understood and met, adjusting services accordingly throughout the process.
• Guide residents and families through the location selection process that best fits their needs, managing and monitoring the home-finding process.
• Input related data accurately and manage opportunities through completion, ensuring timely and correct documentation.
• Review and evaluate exception requests and challenging situations, providing solutions and recommendations to residents and the Project Manager.

Requirements

• Bachelor’s degree preferred
• Experience in direct client interaction and advisory roles preferred
• Proficiency in Microsoft Office Suite
• Strong oral and written communication skills
• Able to multitask effectively in a fast-paced environment
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Excellent customer service skills and strong attention to detail
• Knowledge and ability to use standard office equipment (PC, calculator, etc.)
• Knowledge of the Internet and web applications
• Willingness to learn about affordable housing policies and Housing Choice Voucher regulations
• Ability to interact professionally with staff at all levels, maintaining flexibility, confidentiality, and efficiency
• Able to work independently, managing multiple projects simultaneously
• Strong problem-solving, judgment, and communication skills, including editing and proofreading
• Knowledge of general office procedures such as filing, correspondence, and scheduling
• Knowledge of System One, and its subsidiaries including Joulé and Mountain Ltd.