Relocate to SF: Founding Account Manager
Pylon · New York, NY · 3 wk ago
On-siteBusiness Development$250k–$275k/yrFull-time
About the role
This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process.
What You’ll Do
- Identify and drive expansion opportunities within an assigned book of customers
- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
- Build and execute account plans that increase customer lifetime value and strategic engagement
- Maintain strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
- Maintain accurate forecasting, pipeline, and customer analytics
What Success Looks Like
- Meeting or exceeding quarterly expansion + renewal revenue targets
- Strong alignment with CSMs measured by adoption signals and customer satisfaction
- Clear, executable account growth plans with measurable pipeline and closed revenue
- Timely and accurate forecasting with disciplined CRM discipline
Requirements
- Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
- Customer Communication: Comfortable interacting with customers daily over chat and video.
- Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
- Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
- Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
Bonus
- Experience building or analyzing dashboards in modern analytics tools.
Our perks
- Fully covered medical, dental, and vision insurance for employees
- 401(k) retirement plan
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
More About Pylon
- Funding: Series B led by a16z and BCV ($51M total raised)
- Founders: Advith Chelikani, Robert Eng, and Marty Kausas
- Team: Currently 100+ and growing!
- Compensation Range: $250K - $275K