Relocate to SF: Customer Success Manager
Pylon · Seattle, WA · 2 wk ago
On-siteCustomer Service$140k–$180k/yrFull-time
What You'll Do
- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Help stand up a customer success motion and everything that comes with it
- Work with engineering to build tooling and process, and convey product feedback
- Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
- Identify customers who are not using the product as expected and engage with them
- Dogfood Pylon for our customer success processes
- You'll be turned to for feedback and suggestion on features to add into the product!
Requirements
- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- Able to dive deep into a customer's use case and business and recommend solutions to them
- Organized and hard working
- An interest in tinkering with the product and imagining new workflows
- Major bonus: able to create and play with data dashboards in analytics tools
Our Perks
- Fully covered medical, dental, and vision insurance for employees
- 401(k) retirement plan
- Commuter benefits
- Parenthood leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
About Pylon
- Funding: Series B led by a16z and BCV ($51M total raised)
- Founders: Advith Chelikani, Robert Eng, and Marty Kausas
- Team: Currently 90+ and growing!
- Compensation Range: $140K - $180K