Relocate to SF: Account Executive, Existing Accounts

About the role

This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process.

What You’ll Do

• Identify and drive expansion opportunities within an assigned book of customers
• Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
• Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
• Build and execute account plans that increase customer lifetime value and strategic engagement
• Maintain strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
• Maintain accurate forecasting, pipeline, and customer analytics

What Success Looks Like

• Meeting or exceeding quarterly expansion + renewal revenue targets
• Strong alignment with CSMs measured by adoption signals and customer satisfaction
• Clear, executable account growth plans with measurable pipeline and closed revenue
• Timely and accurate forecasting with disciplined CRM discipline

Requirements

• Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
• Customer Communication: Comfortable interacting with customers daily over chat and video.
• Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
• Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
• Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
• Bonus: Experience building or analyzing dashboards in modern analytics tools.

Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend