Relief Teller CSR

About the role

Provide Support Across Locations: Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges. Deliver Exceptional Service: Process transactions efficiently while maintaining a positive and proactive approach. Ensure Accuracy: Process cash and check transactions with integrity and precision. Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts. Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.

Responsibilities

• Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges.
• Process transactions efficiently while maintaining a positive and proactive approach.
• Process cash and check transactions with integrity and precision.
• Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Handle client concerns with professionalism and find effective solutions.
• Identify and prevent fraud while ensuring compliance with banking regulations.
• Be part of a respectful, supportive team that values accountability and innovation.

Requirements

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Qualifications

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Skills

• Customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance.
• 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Paid time off, including 11 Federal Reserve bank holidays.
• Tuition assistance and professional development programs.

Pay

Competitive Pay & Benefits.

Schedule

Full-Time, Hourly Non-Exempt.