Relief Shattuck Shelter Counselor
SUMMARY OF THE POSITION
The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures to ensure a safe shelter environment for guests and staff. The primary focus is on the direct care of guests, responding to their needs promptly and professionally, and assisting with developing and implementing a housing pathway.
The Relief GSS also assists guests in connecting with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs. They are expected to remain energized and focused under demanding conditions and accurately document reports in accordance with agency policy.
The Relief GSS must be able to make sound decisions and seek guidance from supervisors when necessary. They are required to enter data into the Homeless Management Information (HMIS) system.
Requirements
- High School diploma or GED
- Valid MA driver’s license in good standing (preferred)
- Bilingual English/Spanish (preferred)
- Minimum of one (1) year of experience in the Human Services field (required)
- Knowledge of addiction, recovery, and mental illness (preferred)
- Knowledge of issues pertaining to homelessness (preferred)
- Knowledge of area resources (preferred)