Relief Night Auditor / Front Desk

Location: Homewood Suites Arlington, 2401 Road to Six Flags St. E, Arlington, TX 76011. Posted 10/24/2026.

About the role

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

• Work with and understand financial information and data, and basic arithmetic functions
• Cross-train in other accounting or hotel-related areas
• Prioritize job functions to meet deadlines
• Perform guest services functions as required (check-in/check-out, reservations, wake-up calls, etc.)
• Audit and reconcile financial and statistical reports
• Prepare and distribute daily reports (Daily Operating Report, Discount Programs, Tax Reports, etc.) per hotel standards
• Prepare and distribute month-end reports
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
• Ensure accuracy of all numbers reported including statistics
• Input and update financial information into corporate communications network
• Perform daily, weekly, monthly and annual data processing system functions as required
• Keep management informed of unusual operational or financial events and/or deviations from policies or procedures
• Ensure overall guest satisfaction
• Respond to governmental inquiries upon receipt
• Handle guest requests

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required
• Guest Service Experience preferred
• Computer knowledge/skills required
• Flexible and long hours sometimes required
• Sedentary work – exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Late/overnight shift
• Maintain a warm and friendly demeanor at all times
• Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives
• Cross-train in other hotel related areas
• Maintain confidentiality of information
• Show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management

Benefits

Full-time associates receive a comprehensive and competitive benefits package:

• Medical, dental, vision, and life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law