Relief Men's Inn Morning Counselor
About the role
The Guest Services Specialist works within Pine Street Inn policies and procedures to ensure a safe shelter environment for guests and staff. The role has a primary focus on direct guest care, responding to guests in a timely and professional manner based on the prioritization of their needs. The specialist assists with developing and implementing housing pathways by motivating guests to rapidly pursue housing and connecting them to appropriate resources. When the shelter cannot safely accommodate a guest’s needs, the specialist connects guests with substance abuse, mental health, and medical resources. The position requires staying energized and focused even when demands are ambiguous and strenuous, entering data into the Homeless Management Information System (HMIS), documenting reports per agency policy, making sound decisions, and appropriately seeking guidance from a supervisor.
Responsibilities
- Ensure a safe shelter environment for guests and staff in accordance with Pine Street Inn policies and procedures
- Provide direct care to guests, responding timely and professionally based on prioritization of guest needs
- Assist with development and implementation of housing pathways, motivating guests to rapidly work on housing and connecting them to appropriate resources
- Connect guests with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs
- Enter data into the Homeless Management Information System (HMIS) and document reports per agency policy
- Make sound decisions and appropriately seek guidance from a supervisor
- Remain energized and focused during ambiguous and strenuous demands
Requirements
- High School diploma or GED
- Minimum one (1) year of experience in the Human Services field
- Ability to stand for long periods of time
- Ability to stretch, bend, and lift up to 25 lbs
- Ability to assist guests up and down stairs, and in and out of wheelchairs
- Ability to respond quickly to emergencies
- Ability to respond safely, quickly, and calmly in emergencies and emergency situations
- Ability to use good judgement in stressful or emotionally charged situations
- Sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
- Ability to be resilient in difficult and ambiguous situations
- Ability to handle multiple assignments
- Ability to communicate clearly both verbally and in writing
- Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
- Ability to communicate, speak, and listen in a non-judgmental manner
Preferred qualifications
- Valid MA driver’s license in good standing
- Bilingual English/Spanish
- Experience administering Narcan in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to homelessness
- Knowledge of area resources
Schedule
On Call as Needed, 6:45am–3:15pm. Essential position during weather and other emergencies.
Pay
$21.40 – $23.97 per hour DOE (salary ranges based on relevant experience and skill set).
Location: 444 Harrison Ave, Boston, MA