Relief Guest Service Specialist

About the role

Relief Guest Services Specialist works across Medical Respite and Sobering Center, A Woman's Place, A Woman's Place Drop-In Center, The Eddy Street Apartments, and The Coronado Hotel locations (1171 Mission St., 1049 Howard St., 211 13th St, 425 Eddy St., 373 Ellis St.). Reports to the Deputy Director of Re-Entry and Relief Services. Position is non-exempt, non-union. Provides culturally appropriate, trauma-informed services to clients of all Community Forward SF programs, supporting guests’ health, safety, and well-being, providing supportive counseling, resources, information, outreach, and individual and systemic advocacy; frontline responder responsible for daily operations of the sites.

Responsibilities

• Support the CFSF mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Work collaboratively with CFSF, CSS, and DPH employees in an integrated team to meet shared goals.
• Ensure that clients are treated with dignity and respect, and that their physical, psychological, and emotional needs are adequately met while residing at the facility.
• Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to clients as needed.
• Monitor all visitors to the building to provide privacy and security.
• Respond effectively in the moment to client needs and requests.
• Assist with heating and serving meals.
• Assist health care providers with client navigation and clinic flow, including intakes and discharges.
• Assist guests with laundry, storage of belongings, hygiene supplies, donations, and other needs.
• In conjunction with site management, solicit, receive, and respond to guest input and feedback to improve program services.
• Assist in maintaining the cleanliness of the facility.
• Adhere to established policies and procedures.
• Attend trainings and meetings as needed.
• Other related duties as assigned.

Requirements

• High school diploma or G.E.D
• Previous experience working with the unhoused community and/or Home Health Aide experience.
• Ability to work both independently and cooperatively
• Ability to effectively de-escalate conflict
• Knowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression
• Ability to work sensitively with individuals from diverse cultures,