Relief Front Desk Concierge

About the role

The Client Services Ambassador (CSA) is responsible for providing outstanding customer service to the public and representing Viticus Group in a positive and professional manner. This role involves creating a welcoming environment, offering educational resources, and ensuring a personalized experience for each client. The CSA will report directly to the Client Services Supervisor and is expected to maintain professionalism in all interactions with both clients and colleagues.

Responsibilities

• Assist clients with name badges, printing, and general administrative needs.
• Provide beverage and snack service to ensure a welcoming and comfortable experience.
• Cookier transportation services as needed (e.g., rideshare, taxis, etc.).
• Maintain and stock coolers, snack areas, and storage spaces using FIFO (First In, First Out) practices.
• Maintain and stock coolers, snack areas, and storage spaces using FIFO (First In, First Out) practices.
• Monitor inventory levels and ensure product freshness.
• Order supplies as needed while adhering to budget guidelines.
• Monitor and support the event calendar, ensuring readiness for scheduled events.
• Assist with event setup, execution, and breakdown.
• Ensure meals are delivered and set up on time; communicate changes with vendors and clients.
• Manage digital signage/logos, ensuring proper display and functionality.
• Communicate professionally with vendors, following established approval processes.
• Maintain professional communication with clients via phone and email.
• Anticipate and proactively address client needs, including special requests.
• Ensure coffee stations and common areas are clean, stocked, and well maintained.
• Perform light housekeeping duties, including sanitizing surfaces.
• Ensure compliance with company SOPs and safety protocols.
• Print and collect required waivers and documentation.
• Support a team-oriented environment through effective collaboration and task delegation.
• Work independently to organize, prioritize, and troubleshoot daily operations.
• Communicate updates regarding schedules, meals, and client requests to team members.
• Maintain a professional, courteous, and positive demeanor at all times.
• Adhere to all Viticus Group policies and procedures, including those specific to the Nashville location.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years' experience in Customer Service.
• Strong communication skills: clear writing, reading comprehension, and effective verbal communication.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related programs.
• Excellent organizational, time management, and prioritization skills.
• Ability to work collaboratively with a diverse range of individuals.
• Strong work ethic: punctuality, initiative, dedication, and a professional demeanor.
• Ability to remain calm and exercise sound judgment in difficult situations.
• Flexible schedule and availability to work year-round.
• Neat and professional appearance.
• Commitment to upholding the organizational mission and vision.
• Ability to build and maintain positive relationships within and outside the organization.
• Independent work capability while managing multiple priorities.
• Excellent interpersonal skills and ability to foster supportive relationships.
• Passionate, compassionate, and professional at all times.
• Willingness and ability to travel for company-related business, including events, trainings, and operational support, while maintaining professional conduct and communication.
• Knowledge of or willingness to learn food safety and sanitation practices consistent with Tennessee Department of Health guidelines.
• Valid driver’s license and ability to meet insurability requirements (if operating company or rental vehicles).