Release of Information Technician

About the role

Accurately processes requests for personal health information according to guidelines and policies.

Responsibilities

• Receives and processes requests for patient information according to time frames outlined in departmental goals.
• Evaluates requests for various categories, including treatment, payment, healthcare operations, commercial insurances, workers’ compensation, social services, disability, Medicare, Champus, courts, attorneys, and law enforcement.
• Processes requests in a timely manner while exercising independent judgment to maintain confidentiality of personal health information in accordance with HIPAA Privacy Standards and hospital policies.
• Enters requests for information into the medical records ROI module daily to create an audit trail of received requests and actions taken; assigns tracking numbers to requests.
• Assists hospital workforce and departments with questions and concerns regarding the release of personal health information for continuing care treatment, insurance payment, and healthcare operations.
• Communicates closely with the Coordinator, Director, and Corporate Legal Counsel on requests that are in question.
• Updates the request in the Release of Information log-module, listing specific actions taken, dates, actions needed, and status of completion.
• Files, retrieves, and tracks charts accurately and completely.
• Assists with backup of clerical and office tasks as requested.
• Continually assists callers or customers, routing communications to appropriate personnel within the department or hospital immediately using verification policies where applicable.
• Assists with assignments related to Release of Information as requested.
• Performs other duties as assigned.

Requirements

• 3+ years of HIPAA familiarity.

Qualifications

• Associates degree in a related field.
• Certified in Healthcare Privacy Compliance (CHPC) – Compliance Certification Board (CCB).
• Registered Health Information Technician (RHIT) – American Health Information Management Association (AHIMA).

Physical Requirements

• Sedentary work: exerting up to 10 pounds of force occasionally and/or negligible force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body; involves sitting most of the time.