Release of Information Specialist - Correctional Care NIGHTS

At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our values: Respect | Belonging | Accountability | Transparency.

About the role

Under minimal supervision, you will release and copy medical records for outside agencies, patients, courts, etc., following state and federal laws for legal release of health information. This role provides administrative support to the Denver Sheriff Health Services Unit, maintaining confidentiality and professional relationships with staff at both Denver Sheriff Health Services and Denver Health. The Correctional Care staff operates in either the Downtown Detention Center or Denver County Jail, environments with higher clinical acuity and security levels than typical inpatient or ambulatory settings. Environmental awareness, critical thinking, and decisive decision-making are essential.

Responsibilities

• Process health information requests daily, including preparing medical records for various departments based on next-day schedule lines.
• Deliver medical records to health services staff as requested and coordinate with other facilities for health information exchange.
• Process and release authorized protected health information for Internal Affairs, Adult Probation, Social Security Administration, State Hospital, correctional care facilities, patients, medical facilities, and government entities while maintaining confidentiality per state, federal, HIPAA, Denver Health, Denver Sheriff Department, NCCHC, and ACA policies.
• Review authorizations for patient information to ensure completeness and regulatory compliance; confirm the requesting party is authorized for disclosure.
• Process non-continuity of care requests within three business days and communicate delays or invalid authorizations to requestors.
• Prepare risk management and litigation releases, create or order charts as needed, and ensure records are scanned and tracked accurately.
• Perform audits, purge shelves when charts exceed capacity, and ensure completeness before sending charts to the warehouse.
• Review documents for accuracy, correct chart misfiles, and analyze health records for deficiencies per state/federal requirements and hospital policies.
• Audit the release of information log and completed ROI requests.
• Follow proper protocols for patient transfers to ensure continuum of care, coordinating with Health Services Staff and Denver Sheriff’s Department.
• Provide customer-friendly assistance to patients, outside healthcare providers, and other customers requesting medical records via walk-in, fax, mail, or kite works.
• Handle telephone calls to/from agencies, patients, lawyers, and other correctional care facilities.

Requirements

• High School Diploma or GED required.
• 1-3 years of clerical experience; a combination of education and experience may substitute for minimum experience.
• Ability to interact well with customers; self-motivated, detail-oriented, and capable of multitasking.
• Excellent written and verbal communication skills.
• Knowledge of terminal-digit filing systems to maintain records.
• Familiarity with release of information processes and compliance with state/federal regulations, HIPAA, Denver Sheriff Department, NCCHC, and ACA.
• Proficiency in medical record imaging, Microsoft Outlook, and Microsoft Excel.

Pay

$21.00 - $25.95 per hour.

Benefits

• Paid time off starting at 28 days per year (includes vacation, personal/sick days, and 7 holidays).
• 100% paid parental leave for up to 6 weeks.
• Immediate eligibility for retirement plans with employer contributions up to 9.5%.
• Comprehensive medical, dental, and vision plans, plus employer-paid disability and life insurance.
• On-site employee fitness center and nationally recognized RESTORE Center for well-being.
• Free RTD EcoPass (public transportation).
• Childcare discount programs and exclusive perks on large brands and travel.
• Tuition reimbursement and assistance, plus professional development opportunities through the Workforce Development Center (WFDC).
• Professional clinical advancement program and shared governance.
• Public Service Loan Forgiveness (PSLF) eligible employer with free student loan coaching.
• National Health Service Corps (NHSC) and Colorado Health Service Corps (CHSC) eligible employer.

Schedule

Regular (0.9 FTE) night shift.

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a national model. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan, and Denver Health Foundation. As Colorado’s primary safety-net healthcare system, Denver Health provides millions in uncompensated care for the uninsured annually.