Release of Information Lead - Mon–Fri 8:00 AM – 4:30 PM

Description Title: ROI Team Lead Reports to: ROI Supervisor Summary: The ROI Team Lead is an intermediate level position with at least one year of release of information experience required. The ROI Team Lead is responsible for coordinating the activities of the ROI area to ensure a smooth and timely workflow. The Team Lead will help process all requests for medical information, support the ROI Supervisor/Manager with status reports, and supervise ROI Generalists I and II. Essential Functions Provide clear direction, set individual associate goals, and ensure timely completion of deadlines are met. Performs supervisory functions to assist ROI Supervisor and ROI Manager.Receive written requests for medical information through multiple means of deliveryEvaluates and determine if request is valid and is in accordance with Company and Facility policies and proceduresRead and correctly interpret medical records, forms and authorizationsAccurately review and determine the necessary medical records to be released in accordance with facility policies and HIPAA guidelines Process all valid requests to timely completionAnswers inbound/outbound callsResponds to telephone inquiries regarding status of requests and how to obtain medical information Operate and troubleshoot equipmentPerform support functions to maintain smooth workflowAssist with training new ROI Generalist I and II Generate metric reports for facility or supervisor/manager as directedMust exceed level I company and facility productivity standardsActively participates in team projects and committees to improve operational excellenceShowcases a lead mentality with other staff regarding generalized questions, associate development training and new hire training and understandingProvide mentorship to ROI staff for further professional development and advancementProvide assistance and knowledge during onboarding requirements of new associates Inspire and lead training sessions for staff developmentActively assistant in quality measurement tasks as directed by managementInform senior leadership of possible and potential customer issues/challenges and potential revenue growth opportunitiesPerforms other ROI duties as assigned Requirements Competencies: Technical knowledge of computers and computer programs.Ability to organize and prioritize customer requests based on internal metrics.Works well in both individual and group settings.Can see large projects to completion and within a reasonable time.Self-motivatedDetailed and quality driven as it relates to accuracyExcellent interpersonal skillsAbility to work under pressure in a fast-paced environment.Be able to communicate effectively verbally and in writing, and build strong relationships with associates, customers, and stakeholders. Strong understanding of confidentiality laws and regulations. Strong ability to manage and organize multiple tasksComfortable in bringing new ideas, process improvement suggestions and feedback to leadershipAbility to delegate and assign workflow to ROI GeneralistsProfessional presentation skills in small group setting Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements. Must have High School Diploma/GEDRHIT preferred2 years of HIM related experience1 year of ROI experience required Must be able to speak and write in EnglishCustomer Service experience requiredMust be able to pass a criminal background check, credit check, pre-employment drug screen and motor vehicle record checkStrong Data entry skills necessary including 10 KeyProficient knowledge utilizing computers, phones, fax machines, printers and other general office equipmentEasily adaptable to changing priorities and role needs Knowledge of medical terminology requiredKnowledge of HIPAA regulations