Release of Information Clerk

Qualifications

• Education: High school diploma or GED.
• Experience:
• Prior clerical or administrative experience in a healthcare environment preferred.
• Experience with medical record management or health information systems is strongly desired.
• Licenses/Certifications: Basic Life Support (BLS) required.
• Status: U.S. Citizen.
• Skills:
• Proficiency in computer use, with the ability to type at least 1,200 lines per day.
• Effective reading, writing, and communication skills in English.
• Knowledge of HIPAA, DoD, and DHA privacy/security policies.

Responsibilities

• Review, analyze, and release medical information in accordance with HIPAA, Privacy Act, and DoD directives.
• Verify the validity and authorization of requests for medical information, escalating questionable cases to legal staff.
• Research and abstract information from medical records, which may involve multiple injuries, diagnoses, and treatments.
• Code, analyze, and process medical records for accuracy, identifying discrepancies or omissions.
• Cook with physicians and clinical staff to clarify or correct incomplete medical records.
• Ensure proper billing procedures are initiated and completed upon fulfilling record requests.
• Prepare and issue official reports, correspondence, or responses regarding information requests.
• Manage denial and refusal tasks using the Health Information Management (HIM) system and DoD electronic health record workflows.
• Maintain accurate logs of requests and ensure timeliness of all releases in compliance with access-to-care standards.
• Protect the confidentiality of patient information, ensuring that names, lists, or sensitive data are not disclosed without authorization.
• Provide excellent customer service to patients, families, insurance companies, and government agencies regarding record access policies.