Release Manager

About the role

The Regional Underwriting Manager at Frontline Insurance plays a pivotal role in ensuring high-quality service and proactive solutions for all customers. This position focuses on developing and maintaining a detailed release calendar, coordinating with relevant teams, and managing deployments across various environments.

Responsibilities

• Create and maintain a detailed release calendar and schedule, coordinating with all relevant teams to ensure alignment and readiness.
• Maintain and improve detailed documentation of release process, deployment, and rollback plans, and conduct post-release reviews.
• Manage and coordinate the deployment of software across various environments, ensuring proper configuration and stability.
• Conduct release readiness reviews with Development, DevOps, Infrastructure teams, and business stakeholders as needed.
• Collaborate closely with DevOps engineers to ensure alignment between release management and CI/CD pipelines, optimizing continuous integration and delivery practices.
• Identify, assess, and mitigate risks associated with releases, including potential impacts on systems, integrations, timelines, and business operations.
• Ensure that release management processes comply with industry best practices and adhere to internal compliance policies and audit requirements.
• Be knowledgeable about automation tools and scripts such as Jenkins, Terraform, and Docker to better understand build & deployment pipelines.
• Monitor and manage software versions across different release phases and environments to assist service vendors with pipeline quality assurance.
• Serve as the primary point of contact for all release-related communications and ensure transparency throughout the release process.
• Establish and track Key Performance Indicators (KPIs) for release management.
• Implement best practices and drive continuous improvement initiatives within the release management process, leveraging feedback and lessons learned from prior releases.
• Provide training and mentorship to team members on release management best practices, fostering a culture of continuous learning and process improvement.

Requirements

• 5+ years of experience in software release management.
• Experience with version control systems such as Git, including managing branching strategies.
• Hands-on experience with CI/CD pipelines, including the ability to configure, monitor, and optimize automated pipelines.
• Familiarity with relevant tools and technologies, especially JIRA, Jenkins, and Terraform.
• Experience in cloud platforms such as AWS, Azure, or GCP.
• A technical orientation and strong understanding of Software Development Life Cycle (SDLC).
• Understanding of industry-leading Agile methodologies and frameworks such as Scrum, Kanban, etc.
• Ability to work in a complex environment with ever-shifting priorities.
• Strong analytical and problem-solving skills.
• Ability to work in fast-paced environments.
• Demonstrable ability to work with multiple stakeholders and manage competing priorities.
• Strong collaboration and teamwork skills.
• Demonstrable willingness to assume new responsibilities and show initiative.
• ITIL/ITSM experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Skills

• Excellent written and verbal communication skills.

Benefits

Our benefits package includes:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of Paid Time Off (PTO) and Pet Insurance for your furry family members.

Pay

Compensation is commensurate with experience.

Schedule

Flexible work schedule to accommodate the needs of the role and the team.